Squarespace Template Support Hub
Got questions? I’ve got the answers. Whether you need help customising your template or troubleshooting a Squarespace problem, you’re in the right place.
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Frequently Asked Questions
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Once you've purchased, you’ll receive an instant email and access to the mini course so you can start planning your website.
I will manually transfer over the template to you, which I’ll do within 24-48 hours (usually sooner)
Accept the email invitation, set up your Squarespace account, and the template lands in your dashboard ready to go. The first course lesson walks you through exactly that bit, so nothing to figure out on your own.
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Not exactly.
If you already have a Squarespace 7.1 website, you can’t swap the template over, Squarespace doesn’t work that way, but you should be able to transfer your subscription over.
You can build the template out alongside their current site, then point their domain at the new one when they're ready.
If you’re unsure, drop me a message before you buy and I’ll clarify any doubts for you.
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As soon as you accept the invite you will have access to the site as an editor.
I will then transfer the full site to you as the owner within 5 working days after you accept.
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Absolutely, it's your site. The easiest way is to duplicate an existing page and change the content, so the styling carries over automatically.
The course shows you how, along with saved sections, which let you reuse any section you like on a new page.
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As a Squarespace Gold Circle Partner I give you an extended trial of up to 6 months, which is far more breathing room than the standard two weeks.
If you still need more time, you can contact Squarespace support to extend your trial.
Worth knowing you also get 20% off your first year when you're ready to subscribe.
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YES. If you'd rather hand it over, I offer a set-up service where I take the template and make it yours: your images, your words, your colours, ready to launch.
Just get in touch and tell me a bit about your business and we can take it from there.
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Usually you can fix it yourself, and here's a top tip - duplicate a page or create a saved section before you start editing it. That leaves an untouched copy, so if things go wrong you can start fresh.
Still stuck? That's what your 60 days of VIP email support is for. Send me a screenshot and we'll sort it.
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You’ll need a domain name. You can either buy this from a third party host or get it via Squarespace (Squarespace includes a free domain for the first year with any annual plan.)
You'll also need a Squarespace subscription but don’t buy this until you are ready to make the site live - the 6-month free trial gives you plenty of time to get set up before you need to purchase it.
You can see Squarespace’s current subscription costs here.
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One template, one website. If you'd like it for a second business, you'll need a second licence.
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Because these are digital products, I don't offer refunds once the template has been delivered.
If you've got questions before you buy, I'm always happy to chat it through - just get in touch.
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